Client Service Charter
Below are the timeframes you can expect to hear from us when making contact with the team
- Telephone calls – responded to within 24 hours
- Email and other written correspondence – responded to within 2 business days
- Minutes of meetings – issued within the legislative timeframes (7 days)
- Agendas of meetings – issued within the legislative timeframes
CD Strata include services under the standard Management Agreement issued by the Strata Community Association (SCA).
These services include:
- Trust Account management
- Secretarial duties in accordance with the Strata Schemes Management Act
- Assistance with coordinating property repairs and maintenance
Other extensive services can be covered under management fees within your particular management agreement.
If you wish to discuss our services further please contact us on 4228 0455 or email firstname.lastname@example.org.